Frequently Asked Questions

Shipping

How long does delivery take?

3–7 business days Australia-wide. Orders are dispatched within 1–2 business days of payment confirmation.

Is shipping free?

Yes — free shipping on all orders, no minimum spend required.

Do you ship internationally?

Currently Australia only.

Returns

Can I return my purchase?

Due to hygiene requirements, we are unable to accept returns on opened or used bedding, pillows, or mattress toppers. If your item arrives faulty or damaged, contact us within 48 hours with photos and we will resolve it promptly under Australian Consumer Law.

Products

How do I choose the right size?

See our Size Guide for a full breakdown of Australian bed sizes.

How do I care for my bedding?

See our Care Guide for detailed instructions.